A source will not connect or a folder is empty
Separate connectivity, authorization, and folder permission issues before adding duplicate sources.
Platforms
Cloud drives, network shares, and media servers on all platforms.
01Check the network and address
Check that the server is online and the port and path are correct. A local address is usually unreachable from outside the network.
02Check authorization
Check the same folder with the provider’s own client and account. Reauthorize the affected source if access has expired.
03Distinguish files from library filters
Favorite poster views may show only media. Check the file list in saved shares and confirm the selected folder, drive, and server library.
Before you finish
- The address is reachable
- The original service lists the folder
- The correct view is open
Need help with these steps?Contact support