Report a problem to support
Provide short reproduction steps and environment details to reduce back-and-forth.
Platforms
All platforms, through website support or the app’s feedback entry.
01Describe expected and actual behavior
State where you started, what you selected, what you expected, and what actually happened. Include repeatable steps.
02Include relevant environment details
Include the device, OS, BoxPlayer version, source type, and engine. For network issues, state local or remote access; for purchases, include the order identifier.
03Review screenshots and submit
Hide passwords, cookies, tokens, and authorization QR codes. Submit through website support or the app’s feedback action.
Before you finish
- Steps are clear
- Version and platform are included
- Screenshots exclude credentials
Need help with these steps?Contact support