Troubleshooting
Find missing files, investigate buffering, and report an issue.
3 articles
A source will not connect or a folder is empty
Separate connectivity, authorization, and folder permission issues before adding duplicate sources.
Video will not play, buffers, or has no sound
Use the same file and scene to distinguish source, network, track, and playback-engine issues.
Report a problem to support
Provide short reproduction steps and environment details to reduce back-and-forth.