Sign in to BoxPlayer and restore Pro
BoxPlayer accounts, Apple purchases, and cloud-drive authorization are separate identities and permissions.
Platforms
All platforms; purchase channels and entitlement scope are shown in your account and order.
01Use the original account
Use the sign-in method offered in settings. For QR sign-in, authorize the code displayed by this device. Do not share authorization links or codes.
02Check entitlement scope
Check whether Android, Apple, or all-platform access matches your order. An entitlement on one platform does not imply that every purchase channel is linked.
03Restore through the purchase channel
Use Restore Purchases or the entitlement refresh action. Apple purchases also require the purchasing Apple account. For unresolved issues, provide order identifiers and platform details, never passwords.
Before you finish
- The account matches the order
- The entitlement scope is correct
- Cloud drives remain separately authorized
Need help with these steps?Contact support